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Returns

NQA Returns

If you are not happy with your new bike, for whatever reason, you are welcome to return it for a full refund, free of charge, by sending a message via our contact form within 7 days of the delivery date. Once you have completed the returns form, which will be emailed to you, we will arrange a courier to pick the bike up from your address.

Please note the following:

  • Returned goods MUST be unused. If on return to NeilPryde we find the bike has been ridden, or in anyway damaged, then we reserve the right to refuse a refund.
  • The bike must be returned to us in the NeilPryde box it was delivered in, fixed in place with zip ties (supplied), and packed in a similar manner to which it arrived.
  • We cannot accept returns on Limited Edition bikes.
  • We don't charge you for returns - there is no courier, handling or restocking fee.
  • After we have received the returned bike we will credit the card or PayPal account we have on file for you. This may take up to 10 working days from the date we receive the bike to appear as cleared funds.
  • The NQA Returns only applies for customers who bought directly from www.neilprydebikes.com.

Warranty Returns

If your bike develops a fault within the warranty period please send a message via the contact form before returning the bike or any of its components, as problems can often be resolved simply and quickly. If it is necessary to return the bike then NeilPryde will arrange DHL to collect your bike, and we will pay for all handling and shipping costs.

Your NeilPryde frame and forks are covered by our limited warranty.

You can find out more details at Warranty.

All components, wheels and accessories are covered by their respective manufacturer's warranties, with specific details found in the product manuals delivered with your bike. In most cases, if you have a repair or warranty claim on any of these products you can contact either any official dealer or distributor and they will handle your enquiry. Please refer to our supplier's websites for further information and distributor details.

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